Conventional Product Series
Optical Components for Laser 3D Printing
Optical Components for New Energy Industry
Optical Components for Photovoltaic Industry
Optical Lens
2. Product shelf life and return policy: Classification by product type or product price?
Product quality problems caused by man-made damage, improper operation and improper storage are not warrantable. There is no warranty for protective lenses. Other lenses are warranted for 1 month. Ordinary f-theta lenses (less than 500 US dollars) are warranted for 6 months. High-end f-theta lenses (more than 500 US dollars) are warranted for 12 months. Transportation costs of goods during the warranty period are paid by the buyer.
Return and exchange policy: After receiving the goods, if you find that the product has quality problems, please contact your sales representative within 5 working days, we will deal with it for you as soon as possible, and our company will bear the freight for the return and exchange caused by the quality problems. Returns and exchanges caused by non-quality problems, applicable to only products above 500 US dollars support 30 days of return and exchange without affecting the premise of secondary sales. Please contact your sales representative within the validity period. In this case, the freight fee for the return will be paid by the buyer.
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3. Payment method, shipping method and delivery time?
Payment method: Currently only telegraphic transfer is supported
Shipping method: For air freight, the price of the product is the FOB price (excluding the cost from the port of China to the place of delivery). The actual freight price is charged by the courier company by the place of shipment, as well as the weight and volume of the goods. Our cooperative express includes SF International and FedEx. If your company has a cooperative courier company, we recommend sending the goods through your company's monthly account.
Delivery: 2-7 working days after the arrival of ordinary products, 30-50 working days for customized products.
4. How to select and customise products?
The Product page includes product-specific data and usage settings. If you want more information about product selection, please contact our sales representative through our Facebook account, they will message you the product quotation and drawings.
After reaching a certain MOQ, our company can also customize products suitable for your laser. Note: Customized products are not returned or exchanged for non-quality problems.
Any further questions?
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